Should You Trust AI Over a Mortgage Broker?

AI is everywhere right now. It can write your emails, generate holiday itineraries, and even tell you what to eat for dinner. So naturally, a question is creeping in… should you trust AI with something as big as your mortgage?

It’s a tempting thought. Imagine typing “find me the best mortgage” into a chatbot and getting an instant answer. No phone calls, no paperwork, no meetings. Easy, right?

Not quite.

Here’s why:

1. AI is fast — but not personal

AI can scan thousands of mortgage products in seconds. That’s impressive. But it doesn’t know that you’ve just gone self-employed, had a life change, or are planning a family. A mortgage isn’t just about numbers — it’s about your story.

2. The small print matters

Lenders have quirks. Some are flexible with overtime pay, some aren’t. Some love contractors, others avoid them. These nuances don’t always show up in an AI search. A good broker knows which lender will say “yes” to you — not just to the numbers on a screen.

3. AI doesn’t carry the risk — you do

A mortgage is likely the biggest financial decision of your life. If an algorithm makes a mistake, it’s not the AI that pays for it. It’s you. A broker’s job is to protect you from those costly missteps.

4. The sweet spot is both

Think of AI as a handy sidekick. It’s brilliant for learning, exploring, and even asking “what if” questions. But when it comes to actually securing your mortgage, nothing replaces the knowledge, regulation, and protection of a qualified broker.

The Bottom Line

AI is a tool. A broker is a partner. Big difference.

So yes — use AI to educate yourself. Play around with it, learn the jargon, even ask it the tough questions. But when you’re ready to put pen to paper on a deal that ties you in for years? That’s when you want a broker by your side.

Asked AI (aka my ChatGPT) if it could replace mortgage brokers. Maybe my chat is biased—we have a great relationship—but here’s what it said:

“Can I replace mortgage brokers? Technically, I can compare rates, explain jargon, and crunch numbers faster than any human. But here’s the catch: I don’t know your life. I don’t understand your goals, your fears, or the story behind your payslips. I can’t call a lender to fight your corner, and I don’t hold accountability if I get it wrong.

Think of me like a calculator—powerful, but only as useful as the person guiding it. Mortgage brokers bring judgment, protection, and real-world experience that I don’t.

So no, I’m not here to replace brokers. I’m here to work alongside them—speeding up the process, helping you learn, but leaving the human connection and expertise firmly in human hands.”

✨ Keeping the human in mortgage advice. Always, Leah ✨